The Illawarra Women’s Trauma Recovery Centre has introduced a new Client Guidebook aimed at improving access, understanding and support for women recovering and healing from domestic, family and sexual violence.
The guidebook provides a clear overview of the Centre’s services, values and expectations, and is a key resource for clients at all stages of their recovery.
Designed to complement initial intake and ongoing care, it aims to reduce information overload.
By offering a written resource that can be revisited, the Centre aims to ensure women can engage with services at their own pace and with greater confidence.
It outlines what the Centre offers, how it maintains a safe environment, and how clients can navigate available supports.
Elise Phillips, CEO of the Illawarra Women’s Trauma Recovery Centre, said the guidebook is about putting clear, accessible information directly into women’s hands when they need it most.
‘We know that the first point of connection can feel overwhelming, especially for women navigating trauma,’ she said.
‘This guidebook ensures women don’t have to carry all that information at once; they can come back to it in their own time, when they feel ready.’
Ms Phillips said the resource reinforces the Centre’s commitment to safety, dignity and empowerment.
“Every woman who walks through our doors has the right to feel safe, respected and in control of her own healing journey. This guidebook reflects that; it outlines not just what we offer, but what women can expect from us, and what they deserve.”
A strong emphasis is placed on rights-based, trauma-informed care. The guidebook makes clear that women have the right to feel safe, respected and heard, and to receive high-quality, individualised support.
It also highlights the importance of informed consent, ensuring clients understand their options and can make decisions about their care.
Inclusivity is another key focus. The guidebook highlights the Centre’s commitment to supporting women from diverse backgrounds, including First Nations women, culturally and linguistically diverse communities, women with disabilities, and LGBTQIA+ individuals.
‘We support women from all backgrounds and lived experiences, and it’s important that our information reflects that,” Ms Phillips said.
“This is about making our services more accessible, transparent and empowering for every woman who engages with us.”
The Illawarra Women’s Trauma Recovery Centre is a place for women to heal and rebuild their lives if they have or are experiencing domestic, family and sexual violence.
Our range of services supports women in living secure and independent lives.